Feed and Nourish Privacy Policy
Effective Date: February 2024
Updated: 19th February 2024
This Privacy Policy outlines how Nicola Smith, operating as Feed and Nourish, collects, uses, and shares personal information when you visit our website, use our services, or engage with us. Safeguarding your privacy and the confidentiality of your personal information is paramount to us. By accessing or using our website and services, you consent to the practices described in this Policy.
Our contact details
Name: Nicola Smith
E-mail: feedandnourish@outlook.com
The type of personal information we collect
We currently collect and process the following information:
Personal information and contact details, such as name, address, email address and telephone number
Payment details when purchasing services, such as bank details or debit/credit card information as required by our payment facilitator
Demographic information, such as your age and gender
Health and medical information, such as health conditions, medications and medical history
Communications records when you contact us, including emails and messages
Website analytics, such as usage information, cookies and tracking technologies about how you use our website, such as pages visited and interactions with our content.
How we get personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
You have sent an enquiry to us
You have booked or attended a consultation
You have purchased an online course
You have signed up for our communications
We use the information that you have given us in to:
Service Provision: to deliver our accurate infant feeding advice and support to you.
Communication: to respond to your enquiries, offer customer support, and send you pertinent information about our services.
Payment Processing: to process payments for the services you purchase from us.
Health and Safety: to ensure your safety and that of your baby.
Service Enhancement: to analyse usage patterns, conduct research, and improve the quality of our offerings.
Marketing and Promotions: to send you promotional materials, newsletters, and updates about our services, with your consent.
Legal Compliance: to adhere to legal obligations and respond to lawful requests from law enforcement.
Sharing Your Information
We may share your personal information with third parties under the following circumstances:
Your Consent: we may share your information with third parties if you explicitly provide your consent.
Legal Requirements: we may disclose your information to comply with legal obligations or respond to lawful requests and protect our rights.
Health and Safety: your information may be shared without your consent in rare circumstances with emergency services or health and social care professionals but only if we assess there is a serious concern about a person's welfare. Wherever possible this would be discussed with you first and your consent obtained.
Business Transfers: in the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time.
(b) We have a contractual obligation.
Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to gather information about your browsing activities and interactions with our website. Cookies are small data files stored on your device that aid us in improving our services and enhancing your experience. You can control cookies through your browser settings or other tools.
You can modify your browser settings to control cookies and tracking technologies.
Children's Privacy
Our services are not intended for children under the age of 18.
Changes to this Policy
We may update this Policy periodically. We will inform you of significant changes by prominently displaying a notice on our website or sending you an email.
How we store your personal information
Your information is securely stored.
We keep any information you provide for at least 7 years from the last date of your contact with us. This is to comply with our insurance terms. We will then dispose your information by deleting any electronic data, as well as back ups, and shredding any paper records.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at feedandnourish@outlook.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at feedandnourish@outlook.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk